Call centrePro course

Call Centre Interview English

Clear phone-support interview answers for active listening, customer complaints, scripts, sales, and pressure.

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Lesson 6: Working with scripts

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Pace: 10 lessonsPractice button includedReady checks includedWeekly report included

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Previous lessonLesson 5: Explaining solutionsUse this when you are ready to move.Current lessonLesson 6: Working with scriptsFinish this lesson before moving.Next lessonLesson 7: Handling call-centre pressure on callsUse this when you are ready to move.

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Lesson 1: Speaking clearly on phone

Understand speaking clearly on phone in simple English and use it in a real spoken answer.

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Lesson 2: Handling customer complaints

Understand handling customer complaints in simple English and use it in a real spoken answer.

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Lesson 3: Active listening

Understand active listening in simple English and use it in a real spoken answer.

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